TERMS & CONDITIONS

 

Terms of Payment, Legal Fees & Disputes: 

Payment is due when invoices are received unless credit terms have been extended in writing by an authorized representative of Image Installers. After 30 days, unpaid invoices are Past Due and all present and future jobs may be put on hold until the old balance is paid. After 60 days, the account is considered delinquent and may be placed in collections. Balances unpaid after 60 days will incur interest at the rate of 2% per month. Expenses incidental to collection including; court costs, fees, expenses and reasonable attorney(s) fees will also be charged to any account placed with our collection service. Clients shall identify to Image Installers in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing, the Client has accepted the invoice. Clients must return to Image Installers any and all work in dispute, accompanied by written explanation. After investigation, errors on our behalf will either be corrected or credited to the Client’s account.

We cannot accept responsibility for consequential damages or loss of any kind resulting from the installation of provided products.  It is the responsibility of the client to read our FAQ page on our website prior to contracting Image Installers to do any work. All quotations are valid for 30 days or to the date specified on estimate.

 

PAYMENT TERMS: 

A 50% deposit is required at time of order depending upon account and project terms.  The balance is due upon receipt of invoice, or at 30 days, in accordance with account and project terms. 

 

DELIVERY & PICKUP: 

We prefer the client ships materials to us or to site. Please confirm the local delivery address with your project manager before shipping. Material pickup is subject to additional fees.

 

ESTIMATES & TAXES: 

Estimates are good faith estimates based on job specification information provided by the client and current material costs. Pricing and schedule are subject to change upon receipt of mockups, specs, materials and approval of estimate. Pricing is good for 30 days from the date of the estimate unless otherwise specified and does not include packaging or shipping charges unless specified. Estimates are contingent upon strikes, accidents, fire, availability of materials, site conditions and all other causes beyond our control. The Client order is subject to applicable state/provincial and local taxes unless we have a Sales Tax Exemption form completely filled out denoting that said corporation is exempt from sales tax. Appropriate taxes will be applied to outstanding invoices until we receive this document.

 

JOB CANCELLATION & ERRORS: 

If the Client cancels the order before its completion on the day of scheduled installation the Client shall be responsible for costs up to 100% of the value of the booked work.  Cancellation notice must be received in writing no less than 5 business days prior to the date booked. In addition, Image Installers reserves the right to charge up to 85% cancellation charge in addition to the actual charges to cover un-billed internal costs including scheduling, client communications and resources utilized. Image Installers will not be held responsible for errors in work after final client Approval or neglect of final approval. No claims will be honored after 24 hours of receipt of any completed and delivered work. Image Installers will not accept responsibility for the inaccuracies in verbal orders by the customer.

 

LIMITATION OF LIABILITY & CONFIDENTIALITY: 

Image Installers will not be responsible in any way for any materials supplied by the client. Image Installers will not assume liability for damaged or lost materials.

 

PROJECT START TIME, SUBSTRATES: 

The start time of any project begins when the crew sets out en route to the site of installation.  The Client accepts full responsibility for determining if provided materials for installation will perform to their requirements on the substrate(s) to which they are applied and in the environment in which they are housed.

 

INSTALLATIONS:

Image Installers reserves the right to VOID the installation warranty on any same day print and install jobs or any Rush Jobs. Image Installers disclaims all warranties on buses, planes, trains, RVs, custom vehicles and vehicles with OEM paint that is more than 6 years old. If we are asked to cover existing vinyl, we cannot be liable for any damage caused during the installation or removal process to these decals.

 

It is not reasonable to expect printed vinyl wrap to cover and look exactly like paint. In some cases, a relief cut may have to be made into the vinyl that will reveal a small amount of the original vehicle's paint color under the vinyl. In some cases a patch needs to be installed to conceal vehicles' original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap Extreme curved surfaces such as mirrors and bumpers they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality. Image Installers cannot warranty those areas with extreme curves. It is the sole risk of the client if they choose to wrap mirrors or other very tight curves. Image Installers will make the client aware of these areas before we the installation.

 

If we are installing at the client’s nominated location, suitable conditions must exist. Vehicles need to be indoors, and all environments must be clean, dust free and temperature controlled, with a power supply and good quality lighting with a minimum of 5 feet working space around vehicles, or 3.5 feet of space between walls. If in the opinion of the senior installer on site, conditions are not suitable for a high quality install, the Client will be contacted. Poor surface paint including level 4 or under wall finishes, incompatible paint, unpainted substrates, concrete, textured or other raw materials may not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the client to provide a surface that is ready to receive films. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. 

 

Image Installers will not be held responsible for any damage to any substrate or, void of vehicle warranty or anything caused through the application of the vinyl products. Image Installers is not liable if during the installation any coatings, paint or other substrate begins to peel off. Image Installers does not warranty any provided materials for installation.

 

REMOVALS: 

All removals are quoted separately. Removal can be very time consuming and potentially damaging. We charge by the hour for the labour. Image Installers will not be responsible for any paint, coatings, glass, tile, marble, drywall or any other substrate damage when performing a removal.

 

It is the duty and responsibility of the Client to ensure suitability of the existing surface before it is wrapped.

 

WARRANTY & MATERIALS:

Image Installers offers a 30 day workmanship only warranty on installation of films, when such films are of the correct type and brand, appropriate to the installation scenario and when such environment meets all installation standards including temperature, substrate conditions, cleanliness etc.  No warranty on horizontal direct sun exposure, or vinyl not rated for cold-weather installation, or vinyl installed at temperatures below the rated minimum temperature for the film per manufacturer’s spec.

 

AGREEMENT: 

This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein, which may appear on Client’s formal order, will not be binding. Client acknowledges that Client has read, understands and hereby agrees and accepts these prices, fees, charges, specification and conditions stated herein and authorizes Image Installers to perform all work as specified. 

 

Please feel free to contact us if you have any concerns or are unclear on any of the above mentioned disclaimers. We will gladly assist you with answers or to help explain anything you do not clearly understand about our installation service.